Effective March 24, ASI is taking the precautionary measure of allowing incoming mail to remain untouched and unopen for three (3) days to ensure the safety of ASI employees opening the mail.
ASIFlex highly encourages participants to file claims electronically as this will result in quicker reimbursement to CU employees and safer processing for ASI employees. Participants can file claims via the free mobile app, online by signing into their account, or by fax at 877-879-9038. ASI asks participants to consider signing up for direct deposit and electronic communications via email or text as this will also reduce paper usage and wait times. Participants can do this online once they sign into their account.
ASICOBRA is encouraging participants to register online to make elections and enter payment information. COBRA beneficiaries can make one-time payments (with a convenience fee) or set up recurring payments with no additional fees.
ASI is posting these notices in various places on the website and within online account detail for those that have access. ASI encourages employees to set up an online account or to access the mobile app to avoid delays in claims processing. Fax submissions are also acceptable as those come through as images to be stored electronically on the account(s). Direct deposit would also be beneficial to persons filing claims at this time so they can avoid visiting a bank to cash checks.
ASI remains committed to providing uninterrupted service for all of our clients. Please check www.asiflex.com for updated information during this time.